Telling it like it is...the world's first "straight up" honest HRO/RPO blog

I have been in the Global RPO & HRO industry since the very beginning.  I have seen the industry fail to meet many expectations.  There is a right way to do this and a wrong way.  I am going to share with you step by step...how to do it so you can help the industry turn around.  You are encouraged to comment and challenge, however if I know you are talking (or writing) a bunch of bullshit I will call your ass out. 

I developed the first global service delivery model before leaving the US for a development opportunity in Eurasia.  I have seen countless colleagues try to implement bits and pieces of the delivery model I created while at Convergys.  Yet, nobody was successful.  Part of the problem is I left Convergys with the details of how to do it.  It was a bit like my colleagues were left with the map...but without the directions. 

Why did I leave Convergys?  The answer is simple.  They didn't get it.  That is why they have recently got out of the HRO market all together.  John Gibson doesn't know how to to manage global operations - the role was too much for his capability.  That is only part of a larger systemic problem when a company that should have never been in the HRO market gets lucky in landing a big fish (DuPont and Johnson & Johnson).  If they were smart they would have let the CoE leads run the show...not a bunch of arroagant wanna-bees that ended up losing it all.  Like I said, I will keep it real for all of us.

It's going to be fun...stay tuned as this will probaby become the most "straight up honest" HR blog in history.  Share the link with your friends and subscribe for the RSS feeds.  If you have any questions, please post them or email them to me.  I will make sure everything interesting gets attentions.

Gottago...

Step 1: Implementing Global RPO

In order to implement any global rpo services delivery model you will need a few things to establish.  Number 1 is you have got to have your house in order.  If your operations are not ready...you are not ready...so don't even try it.  If you are going to go after global fish...you need to have global capability.  If that is yours -great, if not you will need to establish partners you can work with to deliver.  That said, it is not easy to find partners all over the world to help you. Especially if you want them to do it your way.  So in this case, it is best to find partners that can at least fullfill a certain level of KPI or SLA to ensure you can deliver.  This may mean you may have to require training them to do it right if they are not used to your way of doing things. 

You are going to need vendors...don't think you can do this by yourself...not even IBM, Accenture and Convergys could!  Be practical and keep it real.  Learn to partner and share in the profit or die...it is that simple.

Keep in mind that in some less developed countries HR is just as corrupted as the governments that run the show.  So don't expect honest business to be done there.  Even if they say it is honest...you have no idea how you can get screwed.  I know exactly how they pull the fast one over Western firms that are not used to the way of the dark side in some parts of the world.  That is however what it is and nobody is going to change that...so don't even try you will get them to be honest with you.  I will address this topic in my next posting.

For now just focus on the relationships you need to have a vast network of suppliers ready to go.  Keep in mind your client may want you to use some of theirs if you will be managing their vendors.  If this is the case, you may want to tell them...NO, I DONT THINK SO.  We will manage them for now, but eventually if they don't cut it, we WILL replace them.  How to go about that will be explained later.  It is not as easy as just finding another vendor...as you can make enemies real quick in some parts of the world.

Look for partners that have done business with the West and also know English...if they get it...they will know English it is that simple.  Get it, I mean as in they know what to expect from you in terms of expectations.  Some have no idea how western companies operate and think KPIs from the west are impossible to meet.  That in some cases is ture...as the way things are done outside developed countries is another whole ball of wax.

When you have built you internal or external delivery network you are ready for the next step.  Are you ready?  Stay tuned...

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Nobody has implemented full life cycle RPO...

To date, I am not aware of any one RPO outsourcing company that has beyond signing a contract to fully outsource RPO globally - to have actually pulled it off.
Outsourcing elements of recruiting is not what I am referring to.  Anyone can say they have outsourced recruiting to India to source candidates on Monster - my daughter can do the same and she's still in high school.
My point here is everyone has failed...and if you think I am not correct - please chime in.  NOBODY has managed to fully outsource recruiting on a global basis.  Why?
Because they don't have a good methodology to pull it off.  In the weeks and months to come...I will let you in on how it can work using my own methodology.  Why is my method better.  Because the last 6 years I have watched everyone fail and know why.  Don't get me wrong, I developed the first global services delivery model for GRPO but did not implement it before leaving Convergys for another opportunity in Europe.
During this time I have been fine tuning my original service delivery model and implementing it via a phased approach...now however is time for me to share the secrets with you.
It is time for the Cardenas Methodology for implementing Global RPO.  If you are an executive in the field...you might want to stay tuned...as I was the first to solve how to do it.
I will share with you step by step...and don't think just because IBM, Kenexa, Alexander Mann, Accenture, etc., are signing deals that they have a clue how to do it.  They are peddling the same stuff that has never worked.  Don't get offended colleagues if you are working for one of the big service providers out there...it is time we keep it real - thus my blog.
Thanks for joining...more to come!

RPO Execs...wake up!

The time is now to figure our how to roll out global holistically RPO services before the industry and your clients give up on you. If you need help...you might want to contact me. If you are doing fractional RPO work now...such as posting jobs online for a recruiter in the States...that is hardly RPO - any virtual assistant can do that! Do it all and do it right or get out of the kitchen :)

Gregorio Cardenas gcardenasv@hotmail.com Global RPO Executives Only - Cardenas Methodologyhttp://lnkd.in/K5sCRv Finally a forum just for us executives and leaders of our industry. Share you ideas, challenges and opportunities with your peers around the world. We all know there is a better way to do this! Now is the time to implement a practical global solution - learn more about Cardenas Methodology and have success.

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